Contact

For an existing order, use your private email link to check progress or ask for help. It keeps your question with the right letter. Lost the email? Find my letter link.

For an Etsy purchase, contact us in Etsy Messages.

Our letter FAQs explain personalisation, proof changes and delivery timing.

Questions before ordering? Email info@clauspost.com or use the form below.

Please include your order number if you have one, and avoid sending your child’s personal details here.