Shipping policy

Dispatch Times

Orders are typically dispatched within 10 business days following receipt of payment. Dispatch times may vary based on item availability and are subject to delays resulting from postal disruptions or events beyond our control.

Shipping Options and Fees

UK Deliveries

  • Carrier: Royal Mail Tracked 48
  • Delivery Estimate: Royal Mail aims to deliver within 2 working days following dispatch.
  • Cost: £2.99
  • Tracking: https://www.royalmail.com/track-your-item

International Deliveries

  • Carrier: Royal Mail International Tracked
  • Delivery Estimate: Delivery times vary by destination, generally within 5-7 working days.
  • Cost: £9.99
  • Tracking: https://www.royalmail.com/track-your-item

Shipping fees cover handling, packaging, and postage. Handling fees are fixed, while shipping costs are based on the total weight of your order. We recommend consolidating items into a single order to minimize shipping costs, as we cannot combine shipping fees for separate orders.

Delivery Times

Delivery times are estimates and commence from the dispatch date. These estimates are subject to acceptance and approval of your order. While we strive to fulfill orders within 10 to 14 business days, actual delivery may vary due to unforeseen circumstances.

Shipping Destinations

Claus Post ships domestically within the UK and internationally to various countries via Royal Mail. Shipping fees and estimated delivery times are calculated based on the destination address provided.

Customs, Duties, and Taxes

For orders outside the UK, any customs or import duties, fees, or taxes applied upon arrival in your country are the sole responsibility of the customer. Claus Post is not liable for delays or additional charges incurred due to customs processing. If a letter is held or blocked by customs, the customer is responsible for any fees required to release the item.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number(s). Tracking information will be available within 24 hours of dispatch. You can track your order using Royal Mail's tracking system at: https://www.royalmail.com/track-your-item.

Damaged Items in Transit

If you notice any visible damage to your package upon delivery, please contact us immediately at info@clauspost.com. We will work with you to address the issue promptly.

Shipping Restrictions

Certain products may not be available for delivery to specific locations due to shipping restrictions. Any such limitations will be clearly indicated on the product page.

Questions

For any questions regarding delivery, shipment, or your order, please contact us at info@clauspost.com.